Delivering Happiness: A Path to Profits, Passion, and Purpose
Tony Hsieh
Awesome story about Zappos and how to build a systems focused company that makes people glad to come to work. T
Dave Logan, John King, Halee Fischer-Wright
“Tribal Leadership gives amazingly insightful perspective on how people interact and succeed. I learned about myself and learned lessons I will carry with me and reflect on for the rest of my life.
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Lee Cockerell
“Lee's common sense principles and down to earth storytelling are refreshing. His book will help leaders and managers at all levels become better in all parts of their lives.” —Lee Huebner, Director of the School of Media and Public Affairs, Georgetown University
Michael George
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
John A. Goodman
Selected by Customer Service Newsletter as one of the best customer service books of 2009: "If your company's goal is to create a customer experience that builds relationships and increases customer lifetime value, Goodman's book offers the research data to support such an effort and a blueprint for achieving it."
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
Paul R. Niven
Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!" —Barton Johnson, President, Financial Freedom Senior Funding Corporation
Roadmaps and Revelations: Finding the Road to Business Success on Route 101
Paul R. Niven
"In this business fable, Niven, a peformance management consultant and speaker, uses an entertaining storyline about a struggling manager and a strategic planning guru on a road trip to walk, or perhaps drive, readers through the process of creating a successful business strategy." (Book News, August 2009)
The Spirit to Serve: Marriott's Way
J. Willard Marriott, Kathi Ann Brown
The name Marriott has become an icon in hospitality and deservedly so. The company has evolved from humble beginnings almost a century ago to one today that appears on almost every "best of list".
Jack Welch, Suzy Welch
How to Measure Anything: Finding the Value of Intangibles in Business
Douglas W. Hubbard
The idea that some things are utterly immeasurable is based on common misconceptions. If you can´t measure it you can´t control it.
Steven D. Levitt, Stephen J. Dubner
A different way to look at things, entertaining